Diamond Circuits – Customer Service
Address: Diamond Circuits, New Street, Llanfarian, Aberystwyth, SY23 4UB, Wales
Email: hello@diamond-circuits.com
Return Policy:
We understand that occasionally you may need to return an item purchased from Diamond Circuits, and we want to make the process as simple and convenient as possible for you. Please carefully review our return policy below.
1. Return Period:
Customers may return any goods within 14 days of receipt for a full refund or exchange, subject to the conditions outlined below.
2. Damaged Items:
If your item arrives damaged, we will cover the cost of return or replacement. To qualify for this, the buyer must provide proof of purchase and evidence of damage.
3. Unused Items:
For items that are not damaged, customers have a 31-day return period as long as the product is in its original packaging and unused.
4. Return Process:
To initiate a return, please contact us at hello@diamond-circuits.com within the specified return period with your order details and reason for return. Our Support team will guide you through the process and provide you with a return authorization if applicable.
5. General Return Guidelines:
- All returns must be authorized by Diamond Circuits Support prior to sending any products back.
- Returns must include all parts, pieces, and accessories included with the product, including packaging.
- Refunds, if applicable, will be issued to the original payment method or as store credit.
- Diamond Circuits will pay/refund return shipping charges for damaged items due to manufacturer error.
6. Return and Exchange Policy:
If your item is damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund or exchange.
7. Consumer Contract Regulations:
Our customers are protected under the Consumer Contract Regulations of 2013, which give you the right to cancel the purchase within 14 days after the day you receive the item.
8. Customer Service:
At Diamond Circuits, customer service is of utmost importance to us. If you encounter any issues with your purchase or experience delays, please contact our customer service team at hello@diamond-circuits.com, and we will promptly assist you.
Please ensure to reach out to us via email for any inquiries or concerns. We aim to provide timely responses within the same day or within 24 hours at most.
Thank you for shopping with Diamond Circuits.